Notice & Rules and Regulations

All drivers and riders must carry a valid driving licence, vehicle registration certificate, and insurance documents at all times during duty.

Drivers and riders must behave courteously and professionally with all customers. Any misconduct will result in immediate suspension from the platform.

20% of the total booking fare will be deducted as the company service fee for every successfully completed booking. This is non-negotiable.

Drivers must arrive at the pickup location on time. Repeated late arrivals or no-shows will result in account suspension.

Drivers and riders must not demand extra payment beyond the agreed fare from customers. Any complaints will be investigated and may lead to permanent removal.

Vehicles must be clean, well-maintained, and roadworthy. Customers have the right to refuse a dirty or unsafe vehicle.

Drivers must not use mobile phones while driving. Safety of the customer is the highest priority.

Annual membership fee must be renewed on time. Lapsed memberships will result in suspension of booking access.

Any dispute between driver/rider and customer must be reported to the company helpline immediately. Do not engage in arguments with customers.

Drivers and riders must follow all traffic rules and regulations of the Government of West Bengal and India at all times.

Customers must provide a valid government-issued photo ID (Aadhaar, PAN, Passport, Voter ID, or Driving Licence) before the start of any booking.

Cancellation policy: 40% advance payment is required to confirm a booking. If cancelled, 15% of the total fare will be refunded. Late cancellations (within 2 hours of pickup) are non-refundable.

Customers must treat drivers and riders with respect. Abusive or threatening behaviour will result in immediate cancellation of the booking without refund.

Customers must not ask drivers to violate traffic rules, speed limits, or take unauthorised routes.

For outstation bookings, toll charges, parking fees, and state entry taxes are to be borne by the customer unless otherwise agreed in writing.

The Ride Start OTP must be shared with the driver/rider only at the pickup point to confirm the start of the journey.

Any complaints or feedback must be submitted through the official helpline or website within 24 hours of the completed booking.